The honeymoon is over.
Let me start out by saying I have held off on posting a negative review for about 5 deliveries because the customer service reps in general have been pretty responsive to the delivery errors, have given some sort of goodwill gesture & promised "this never happens & we will surely be addressing this" spiel but how much can one girl take. I would also like to mention that I have been an avid user, placing at least one order if not two per week totally in the 1000s of dollars.
I began using Instacart in November of 2015 and thought I had found gold. After dealing with Safeway Instacart was a ray of sunshine. However in the last two months the service has gone so far downhill I have begun the search for a new option, I guess the honeymoon is over.
The reoccurring issues I have encountered have been as mentioned by other reviewers, poor produce selection, receiving a box of pre washed lettuce already half wilted & soggy or green bananas to name a few.
But my major issues have to do with the shopping/shoppers. They no longer text you (I request this option) with changes & default to the automated Instacart text that sends u a link to the website with only ONE option...approve item. It states in the auto text that the shopper will contact you if I if they do not receive an approval but it rarely happens & inevitably your order shows up with either the wrong item, they nix the item altogether or they contact you for the first item change but not for the 2 other changes they make later down your list which most likely end up not being what you wanted, I am guessing this is bc they were on a time crunch or simply got lazy. Oh & forget about the note section, it no longer gets read or at least in my recent personal experience. Ive even had a shopper show up wreaking of pot (no judgement, just do it on your own time) & to no surprise she left an entire bag of items in her car & I had to wait around for 2+ hrs for redelivery.
Overall I was over the moon pleased with Instacart when we first met but like I said the honeymoon seems to be over.
Jaja Jens about
Instacart-Get Grocery Delivery