Being physically challenged, Instacart has been a real pleasure to use! I dont use Safeway much anymore, because it takes too long and they charge a delivery charge along with a fuel charge. The only thing I would like to see changed is to retain the notes left for my delivery addresses rather than have to retype them in each time. I like the feature with replacement items too. Every person that has delivered to me has been warm, caring and friendly. They always call me with any issues and I so appreciate that! I havent had to contact C/S yet, but Im sure if I had an issue, they would solve it quickly. The only thing that I dont like is that the delivery notes are saved for both locations (work/home) and not separated, so I have to add new directions depending on where my items are going. Based on another review, I hope your employees are treated fairly! Everyone Ive encountered has been very nice, caring, and wanting to help me with my grocery items. Keep up the good work youre doing! Cant wait for this to go nationwide...if I ever move, Ill use this service without hesitating! Yay!