Instacart PLEASE provide drivers with COOLERS!

The service is great, but I expect my frozen foods to be frozen and my cold items cold when delivered! This was my second delivery with defrosted items. For my third I will not be purchasing anything that needs to be refrigerated or frozen. Defeats the purpose of being convenient, but I cant get any answers as to why this keeps happening other than the "We have staging areas at the store that keep the contents at their appropriate temperatures" response. Nice but what about in a hot car driving in South Florida traffic? How will you protect my food?

GabyG621 about Instacart: Groceries & Food