Instacart Отзывы пользователей

Hidden fees beware of bait and switch.

I upgraded to the Instacart Express service. I could not find any language where service fees were openly disclosed. You have to go to the website to find the disclosure. Plus I learned that the listed prices are not the actual prices you might pay in the store. What a disappointing Bait and Switch scram. I subscribed to the service as a gift for my elderly disabled aunt. I’m presuming a lot of elderly and disabled individuals, especially those who live in rural cities like we do, are subscribing to the app. Shame on you for preying on that population. They customer service representative was not helpful and played ignorant about not being able to refund the fee or access a supervisor. Why upgrade to Express service to be charged a service fee that is basically a delivery fee in sheeps clothing.

Dishonest business: Hidden service fee

On checkout you’re shown an order total that includes the items and tip. It’s not until after the order that you’re shown a 5% service fee.

Awesome service!!!

Service is excellent, shoppers bring you the correct products and deliveries are timely. I wish adding to the order once it is being place would be easier, that more products would be available and Walmart included!

Not true price transparency

Instacart doesn’t charge you the same price as items are priced in the store. The fact that they already charge service fees and the delivery fee, it feels like they’re cheating me of my money by not charging me what the items in the store cost. Sometimes as high as 20% more, which is egregious. I emailed them with screenshots and pictures of the items in the store , and they failed to address it or respond.


It’s great so far. This is my first time using it.

Terrible service...keep hoping for better

This is a much needed service for Whole Foods and I’ve never had an order that went smoothly. Unusual replacements for food items that aren’t remotely the same, quantities of items have differed and in some instances, the shopper would not respond to any communication while shopping an order. I keep trying...hoping the service will improve on the next order but Mo such luck. I wonder what the additional service fee is actually for considering the quality of service is so poor. This time the shopper replaced chicken salad with vegan chicken salad which seems odd to me but not as odd as replacing salmon with roast beef!

Good only if you get pre-packaged foods

Ok so I love this app, but it’s a hit or miss with service in terms of convenience. I found that out today. The great advantage of using this service is not having to leave the comfort of your home and spend hours in the store, but if they get the wrong thing which usually only happens with meats: chicken, steak (in my case) or fish it makes you have to go to the store and purchase the correct item. Which kind of defeats the purpose in using the service if I end up having to go to the store. It saves time if the shopper gets it right. Honestly probably is only a good services if you get pre-packaged items and not things that require a butcher counter

First experience

Still new, but seems to be a solid service.

Great idea

This app has the perfect idea, but there’s a few things to fix. When something needs to be adjusted we get a notification, but there’s no approve option or other options option as the help menu says. I received a call from Instacart who was talking to the person shopping my order, but they weren’t talking to me. That should be fixed if the call isn’t meant for the customer.

They have become overpriced to use

I recently got a message that Instacart was no longer going to have the option waive the “service fee” that they charge. Keep in mind this is on top of the monthly subscription, higher grocery prices, and tip for the driver. When all is said and done, paying this fee in addition adds an additional $70 to my grocery cost. That is not enough to justify the “convenience”. It’s not as convenient as one would think- if you schedule a delivery time they could still come earlier. (Twice I had to leave work early when I requested the groceries be delivered after 5 and I got messages at 3 that they were on their way).


Very disappointed with the service and for the hidden service fee. We pay the 149.99 for the membership, service and are expected to tip.

Error code 502

Got error several times today

Awesome service

Very prompt and courteous

Thanks a million

For a first time consumer I am pleased. With everything there are human errors. It helps if the shoppers look at expiration dates. My packaged apples are brown and expiring soon. Other that I am happy will continue to use the app!

Helpful useful...

Helpful useful app.

Helping hands

As a person who is aging and near retirement, this service is coming in quite handy. It is like having extra helping hands. So far, my orders have been precise, fresh, and cost effective. I wish I knew about InstaCart sooner. I will certainly continue to use it. InstaCart frees up Time I cam spend taking care of my health and family. Not standing in line is great. Coupons are available for savings and if something is unavailable the shopper lets you know.


We get charged 149 dollars for the service. And then it says free delivery. However we always get charged service fees so at the end of the day we never truly get free delivery, it’s a scam. Thank you to all the driver tho!

Changed my life

I am a busy Soldier, wife, and mother. I used to have to spend my lunch breaks going to the store and running errands, which left me with little to no free time. Now I can order what I need from my phone before I leave work and it arrives at my house, saving me tons of precious time! I also used the app on Mother’s Day, to have cake and flowers delivered to my mom in a different state, and had a cake and flowers delivered to my sister on her birthday where she lives. It has been the single most time-freeing addition to my life since on-line-shopping!

Out of stock - Don’t receive most items

Almost half the time I order, Publix is out of store on their deli items. Sometimes I’ll end up only getting half my grocery list. And this is a huge problem since reordering at a later date is NOT POSSIBLE due to the fact there is a $35 minimum spending limit. Otherwise my premium account gets charged the same as free users. This is ridiculous. I’ve I’m paying monthly, there should be no minimum limit! At least drop it to $10.

False Advertising

The “coupons” they offer do not work in the app. They bombard me with “free delivery” offers yet the discount is never reflected on my purchase. Will not be using this service anymore.


PLEASE. STOP. MESSING. WITH. LISTS!!!! The lists are the best part of this app! It’s worth the increase in prices, it’s worth all the ways you try to trick us into paying extra money, it’s worth all the other problems, it’s worth all the weirdness with the shoppers and you keep messing with it!!! STOP! It used to be very quick to place and order! My profile, “recipes & lists”, my lists and my individual items in there. I had spent a lot of time placing the items that my dad is likely to eat or can even have on his diet. Then when I had about 5 minutes of my busy schedule to place order, I just went to the category I wanted, boom boom boom, added the items, placed the order, said “no I didn’t want to pay 10% for this”, “no I don’t want to pay 10% for that”, sent the order and it was done! Now my list have been come categories and I can’t add a new category and populate it with items!! and I really need to because my dad’s on a special diet!!! PLEASE. STOP. MESSING. WITH. LISTS!!!! Don’t fix what isn’t broken. 😡😡😡😡

Great service

Latoya was prompt and courteous!! Thank you for the excellent services

Customer service let down

We had our groceries delivered to someone else. The driver tried to bring them to us, but we refused (not interested in worrying about what someone else did to our food). Went to Instacart for resolution, they refunded me for the groceries, but had to fight to get the $13.99 worth of service fees refunded...ya know for an order we didn’t get. They are good, until you have a problem.


Got my items on 45 mins from Wegmans! Great job!

Love Grocery Shopping From Home

I’ve used Instacart to shop at Publix in several cities and have found the shoppers efficient, pleasant and helpful.


Are the besa i love you 😀


Instacart continues to amaze me. Excellent service! Thank You for helping me through my busy week.

Thank goodness!

I was ecstatic when this app became available to me! I signed up for the express membership and Love it! The only down sides are a) the searches - a wish list would be nice instead of having to search all over again and b) limited items - more items need to be available like in store to the consumer.

Be careful, very disappointed by misleading ethos

I have owned an iPhone since 2009. I wonder how many apps I have downloaded and used in my lifetime. This is 1 of 5 reviews I have ever been compelled to write. This service is sneaky. In small sneaky ways. I have been a paying Instacart “express” member for 2-3 months. I have placed at least one order a week in that time. On average over $150. Instacart claims they tell you when stores “price policy” may defer from “daily” prices. In other words they tell you if a store is charging more for the same item on Instacart than it does in store. They don’t tell you what those price differences actually are and only by accident will you ever see the physical receipt of your order. This is intentional so you won’t know. How much more you are actually paying. On average the price difference per item is about 15-20% NOT including the cost of a monthly membership or a “service charge” which is no longer optional. So if you bought $209 of groceries you are paying $250 for groceries if you don’t tip the delivery person. And the $250 doesn’t include the monthly membership. That’s a separate cost. I know this is lengthy but I hope those who have taken the time to review my comments are spared by misleading marketing, companies who deal in customer service, but of are no real service for the average customer.


Fast an accurate service

Hit or miss

I feel like it's honestly such a risk whenever I place an order through instacart. Like there are times when I get everything I ordered in less than an hour and that keeps me coming back but then other times (majority of the time) I never get what I ordered and it becomes an inconvenience. The whole point of my placing an order is to simplify my life, I'm busy, and this should be helping. However they really need to work on their algorithm or something - like know when it's okay to replace something, learn consumer buying behavior to get it spot on, etc.


Fast and nice :)

Don’t do it!

Customer service is key with these things and I can’t even get support on canceling my subscription.... it’s scummy


My shopper was amazingly and so kind. He’s a keeper! Thank you

Boooo Service Fees

Up until the last update “service fees” were optional. I happily paid them when I could afford it cause I’m a team player BUT I already pay you $14.99 a month for your service. Making service fees mandatory is not only an unfair cash grab but, it means there are times I can’t afford your service at all because I don’t have a spare $15-20 for service fees ON TOP of what I already pay you. Shame. You were getting all my business but now it’s too much.

Used to be great! Now it’s greedy

This service used to be fantastic. 1 hour delivery on anything you wanted. Service fees normally $10 were completely optional which I never paid and instead tipped the driver more. Now you have to pay $15 a month plus a service fee every time you place an order. They also mark up all the prices in the app. $6lb chicken breast at the store is normally $1-2 more through Instacart. Placed an order at 3:00 and nobody picked up my order until 5:00 and come 5:45 they hadn’t even started shopping. Called customer support and spoke to somebody who put me on hold 3-4 times and spoke over me. When I told her to cancel the order she said should couldn’t do that. Then she finally agreed that she could but that there would be a $15 fee as a result. After this she said there actually wouldn’t be a fee. There is no smooth practices at all. Will be trying another service.

Instacart - wow

Great shopping assistant for families, but the service fee is disappointing. I would have given five stars if it weren’t for the additional service fee. Paying $149 per year plus a delivery tip plus a service fee to Instacart seems excessive. Either bundle it in to your annual costs or remove it all together. It leaves the customer feeling nickel and dimed on every order, and probably leads to customers tipping your drivers less in some cases. Not a best practice in my opinion. Aside from that I have no complaints with Instacart so far. I love the communications from the shopper, the orders are always right, and I don’t mind paying for the convenience of having my groceries delivered to my house. So convenient. Also impressed with the delivery windows.

Delivery times....

Rarely works in a pinch. Delivery windows are usually inconvenient and the order is at best usually about 75% accurate. I can deal with higher prices and some errors as long the convenience factor is really high, but it’s sadly not.

Service is declining

I was really excited when I first started utilizing the service, but I am finding that they are beginning to take advantage of the consumer. When things are posted on the site as available, the items are not in stock. When checking out, the service fee is no longer optional. Realistically, making changes to an app or however they are justifying should not be at the customer’s expense. Tips: I tip for great customer service, not fair, poor or good. I realize someone is taking time to perform this, but they are choosing to represent the business. Therefore, I expect great service. The website and app both have issues. I can choose don’t replace from the website, and the app will show “choose the best match.” Come on developers, we know this is the modern way to make money, but keep us coming back. Develop a great brand.

Trusted app?

This app is not even trusted through Apple yet, there has to be a reason why....🤔

Missing items all the time

I used to love instacart. They used to always text me and consult with me if there was a missing item and would go through replacement options with me. The last two times I have placed an order, they didn’t tell me ahead of time that the items were not available and didn’t even bother to try to replace it (baguette? Really instacart - I’m sure the grocery store had bread of some kind to replace it with). So I’m very displeased and will no longer be using your service.


I’ve used Instacart twice and both orders were delivered within one hour and the shoppers were very friendly! Love it!

What I ordered the store did not have

I ordered some things on the app but whats o the app the Instacart shopper got into the store and they wasn’t available

No service

Costco does not have service in the store so you cannot reach the shoppers while they are shopping. And there are a lot of added charges. But very convenient.


I too was up charged and had no idea until after my groceries arrived as I was looking for my receipt (which by the way you don’t get a typical receipt. You have to search for it on the app as a download document and if something is wrong with your items they can not be returned) while looking at the download invoice I was charged way over my items and had to calculate it out myself. Turns out I was charged 19-20% over Costco’s in store prices. Unreal! Had instacart disclosed this exact percentage of up charge at the time of check out and been more transparent, I would have said no to trying their free trial out. I called instacart and emailed them to send me a refund of the up charge I was not made aware of and I was told NO refunds because Costco charges the up charge. I called Costco to verify and their management said Costco ABSOLUTELY DOES NOT up charge to instacart or their clients and they have nothing to do with instacart. Clearly this is a scam company and I am now out the money. I canceled my trial service and will notify everyone of their dishonesty. Instacart also has deceiving reviews as it clearly shows a photo of the driver to rate them and turns out it’s for instacart service rating. I gave 5 stars for the driver but could not leave a review for company itself. This is a unethical company that deserves to be out of business for their dishonesty. I hope more people question their business practices and vote with your dollars to shop elsewhere for delivery services.

Convenient Service!

The perfect service for anyone that doesn’t have transportation to the grocery store. The only downside is that some items that I know are in the store don’t show up in the search list of the app.

Love it, but delivery times change often

Love the app and service! The only thing I find challenging is the delivery times change quite often while placing the order. Other than this, it’s the best!


I just received my delivery from Cosco and Honestly I wish I would’ve gone myself. There were five items missing and when you’re talking about Costco those are big items. One was two boxes of oatmeal which is hidden among the breakfast cereals . Also missing were raisins, Q-tips, egg rolls, and bread. Costco is a large store and I understand that some items are difficult to find but if you are a paid shopper then the first thing you do when you can’t find an item is ask for help from a store employee. I’m also upset about the charges. I bought cereal items because of a free delivery promotion, but I to I was still charged a percentage for service and the same amount for the tip. I could not figure out how to adjust the tip without canceling my order and starting over. I’m sure that there’s a way but I didn’t want to spend anymore time on my Costco order so I left it. I always give a tip but I do not like it to be included before I have received the service. So I’m confused, if I hadn’t purchased those additional items for a “free delivery‘ How much more would I have been charged? I already had to pay a service fee. So is there a service fee, and a delivery fee? The last thing is I asked for my receipt, and she told me she couldn’t give it to me. I asked if I could take a picture of it Which seemed to confuse her more. Eventually she gave it to me and said she just throws them away anyway so I could have it. Why would she not be allowed to give me my receipt? It’s my receipt, bought with my credit card card. Clearly there’s no procedure for what to do with the receipts because she just tosses them in the garbage anyway! I shred my receipts, I never just throw them away. All in all it would’ve been easier to just go to Costco

Fake Rating, NOT 4/5 STAR!

Idk how many bots they had to hire to get this rating but it’s disgusting and speaks to the company and their shady business practices!!


They are always out of everything. 40% of my order is usually replaced with something less desirable. There should be an easier way to cancel a replacement. Don’t bother

  • send link to app