I upgraded to the Instacart Express service. I could not find any language where service fees were openly disclosed. You have to go to the website to find the disclosure. Plus I learned that the listed prices are not the actual prices you might pay in the store. What a disappointing Bait and Switch scram. I subscribed to the service as a gift for my elderly disabled aunt. I’m presuming a lot of elderly and disabled individuals, especially those who live in rural cities like we do, are subscribing to the app. Shame on you for preying on that population. They customer service representative was not helpful and played ignorant about not being able to refund the fee or access a supervisor. Why upgrade to Express service to be charged a service fee that is basically a delivery fee in sheeps clothing.